“I got access to the website about two weeks before the start of the build, which was perfectly adequate.” Kevin found he looked at the site about every other day to help project manage the loft conversion, using the messaging function to communicate with Nick, Project Coordinator, and later the build team, to make decisions and upload photos.

When you log in you can watch the ‘Getting Started’ video to help – or just dive on in!

Kevin particularly found the ‘Variations’ aspect of Jon Pritchard’s online tool helpful.  This function assists customers with selections that might be finalised closer to the build start date, including a very clear cost or credit implication to your project. “It helps you define what you want before you pay for it,” he says. With an electronic sign-off process that has to be completed by both the customer and a Jon Pritchard representative, it means it’s all 100% clear – no surprises and nothing gets forgotten.

 

Photographs

Both sides of the party can upload images of the loft conversion progress to the project management site. Kevin found this really helpful too. If he had points or questions about specific items he uploaded a photo to refer to them. “I think my previous background in contract management was a bit unfortunate for the guys in terms of the details and volume of photographs I uploaded! But if you set out beforehand your expectation, that goes a long way!” Kevin is full of praise for the team who undertook his loft conversion, as well as the Jon Pritchard team in general.

 

Praise

“It’s people that make projects successful, not just processes,” he says. “Having been in heavy construction all my working life where self supervision and motivation plus attention to detail and quality were not widely on offer, it was good to see those qualities being displayed in abundance… This whole job was made easier by the constant level of communication of the process, so that early decisions could be made to avoid delays & cost.”

Was there anything extra it would have been helpful to be able to see or do?

Kevin felt that the level of detail available though the project management website was about right. While there were details he would been interested to see, he admits that his background and the fact that he is recently retired probably made him a bit unusual on that front!  

For items with a choice, you make your decision online – any price implication is clear.

Bathroomware, carpets and more!

The Percivals purchased their loft ensuite kit from Jon Pritchard. Being a thorough person, of course Kevin did some cost comparisons, and found Jon Pritchard’s prices to be competitive. He also liked the ‘one stop shop’ aspect of getting the bathroomware through the company, and the fact that it arrived the very next day. Kevin also used Jon Pritchard’s partner decorator, and ordered all their carpets through the loft conversions company as well.

What would you say to someone thinking about having a loft conversion?

Define your requirement before you contact anyone. What’s it got to do? What’s it’s purpose?

 

Do you have any other comments about Jon Pritchard, Including materials supplied, staff, work ethic etc?

“I’m a bit disappointed he had to play for Bath prior to Bristol! No seriously, on every front the build was done to the highest standard.”

(If you didn’t know, company founder, Jon, had a previous career as a professional rugby player…)

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Find out more about Jon Pritchard’s customer website including a short video.

Read more about the customer personal project website on our blog.

And find out about the accompanying mobile app.